Kaisra Osman

    BOPS – Business Operations Process Specialists ​ - Current

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Business Operations Improvement Consultant

• Provide consultative services to start-up and small to medium size companies focused on strategic management of their business operations in both horizontal and vertical frameworks.

• Consultative services include current process scoping, new process modeling and design, formulating business rules governing the new process environment, creating workflows to facilitate smooth flow of information and implementing change through simulation, testing and training.

• Provide further management of the new process environment to ensure the business processes are aligned with the company’s business strategy across various departments and divisions.

 

    Dillon Energy Services​ - 2014-2016

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Director, Gas Transportation Operations

• Provided overall leadership, management, and direction to the gas transportation operations team.  Areas of focus included natural gas operations, strategic growth planning and development, contract negotiation and administration, systems development, and consumer sales support solutions.  

• Streamlined communication & administration processes and procedures increasing productivity by 30%.

• Implemented efficient contract administration processes reducing contract generation and execution time by 50%.

• Performed in depth review of customer, agent and services contracts and developed comprehensive contract language protecting the company and clients from misinterpretation of the contract provisions.

• Developed extensive customer management and reporting models providing instant data and reports to make informed decisions. 

• Designed and developed excel models to manage and report daily natural gas operations and customer savings reports.  Reduced time spent on these reports by 70%.

• Assisted management in the development and realignment of strategic company growth plans including corporate restructuring and human resource planning.

 

    Seminole Energy Services (Corporate) - ​2002-2013

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Director, Commercial & Industrial (C&I) Corporate Operations

• Re-organized the corporate C & I contract management department, implementing efficient strategies to manage and maintain accurate records.

• Streamlined corporate gas handling operations department by implementing efficient and effective processes and procedures identifying synergies across various divisions nationwide. Worked with legal consul to develop improved sales contracts and broker agreements including provisional language structures on various exhibits and addendums.

• Managed utility requirements, transportation costs, internal and external communications related to operations.

• Assisted the IT department in systems analysis & design of current and future systems.

• Managed employee requirements including hiring, training and career development.

 

Director of Regional C&I Marketing and Administration (Lakeshore Energy Services (Subsidiary of Seminole Energy Services)

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• Provided overall leadership, management and direction to the sales representatives in Michigan.

• Implemented effective strategies to improve communication and operation processes and procedures.

• Developed growth models and annual budgets for sustained market growth.

• Establishing quarterly and annual business goals and objectives for the sales representatives ensuring that the sales force was meeting the expected budget requirements. 

• Monitored compliance of utility regulations and company policies and procedures and facilitating clear communications between executive management and sales representatives.

• Developed regular training sessions to stay current with utility tariff/regulatory and internal/external technological/procedural changes etc.  

• Developed effective performance appraisals with weighted Key Performance Indicators (KPI’s) ensuring they contained specific and measurable goals, recommendations for improvement and continued development of the employees.

• Negotiated customer contracts and strategically managed successful conflict resolution.

• Developed highly successful budget and payment plans to manage company receivables.

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Operations Manager

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• ​As one of the first hired in Michigan, I structured a superior bottom-up operations department which was given an A+ grading from an external consulting company.

• Assisted in the development of Supply Procurement and Strategic Sourcing policies and procedures.

• Implemented efficient and effective Contract Management and Retail Account Management departments.

• Created processes to efficiently manage daily scheduling, balancing, invoicing and receivables.

• Developed and managed contracts, communications, management and IT systems of the division.  

• Created volumetric and financial Source and Disposition reporting methods to prepare accurate reports for Executive Management.

• Assisted the risk management and accounting departments to accurately record and balance financial derivatives and accounting entries.

• Worked closely with legal consul to negotiate alternate customer contract provisions.

• Managed the trade and pricing desk, gas supply procurement and hedging requirements for the company.
   

    CoEnergy Trading Company - ​1996-2002

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Gas Accountant Analyst and Coordinator

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• Reviewed and recorded daily and monthly volumetric and financial data.

• Prepared financial Source and Disposition Statements for Senior Management.

• Managed gas accounting of all purchases and sales across the US and Canada.

• Coordinated and managed the flow of over 90 Bcf of natural gas inventory and ensured full compliance with related parameters.

• Managed over 36bcf of natural gas production in Michigan and related transportation costs of all volumes flowing through inter and intra state pipelines in the USA and Canada.

• Instrumental in the development of systems and spreadsheets used to manage natural gas accounting and assisted in the analysis and design of an Energy Management software package.

• Involvement in high profile special projects resulting in substantial cost savings and revenue enhancement measures.

• Saved the company over $2 million annually by developing a strategic plan for sourcing and delivering natural gas in Michigan.

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    Union Gas Limited - ​1993-1996

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S&T Nominations Analyst​

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• Managed the daily Balancing, Scheduling and Confirmation of inter/intra-pipeline points on the Union Gas pipeline system.

• Processed daily nominations of natural gas from wholesale companies, retail organizations, gas brokers, producers, traders and utility supply requirements.

• Nominated and scheduled gas on various pipelines in the USA and Canada. 

• Prepared monthly volume allocation statements for billing and Gas Allocation reports for senior management. 

• Maintained and managed OBA balances with connecting pipelines.

• Managed various contracts, nominations, scheduling and volume allocations for unregulated affiliates.

• Instrumental in developing and maintaining an accurate and efficient contract management system.